Kaplan Financial Education FAQs

Your Questions, Answered

Find answers to all of your questions about Kaplan's education programs. If you have any additional questions or would like to work with our Student Support team, just contact us.

Program FAQs

If you are interested in experiencing how Kaplan’s AI Tutor may help with your studies but are not sure how, try the simple prompts below.

How can you help me?

How do I get started?

What study tool should I use first?

Recap Unit “X” reading for me, emphasizing the most testable points.

How can I improve my QBank scores? How do I use Kaplan's Performance Tracker?

How can I prioritize weak study areas?

How should I review missed quiz and exam questions?

Within the chatbot window, there are a few additional features to assist in using the AI Tutor. These include:

Quickly provide feedback after each response by clicking one of the buttons depending on if you liked or didn’t like the answer. This will help us to train the AI Tutor and further refine its responses.
Conveniently access your interaction history by clicking on the menu icon in the upper left corner of the chatbot window, which will then expand a sidebar list of your recent interactions. Click on any interaction to view the entire conversation. You also have the option to pin, export, or delete the text.

Easily retain Kaplan AI Tutor’s responses to your questions by clicking on the COPY button. You can then paste it into an external document for future use.
Dig deeper into a related topic using the suggested prompts feature. After each one of your questions, the AI Tutor will automatically generate a related set of questions below its response. See below.

Quickly get a response by clicking on one of the questions or hit the button to generate a new set of questions.

The AI Tutor is accessible on most course pages that would add value for students, including the student home dashboard, all reading and video pages, quiz and exam review pages, and the Performance Tracker. See example in the screenshot below.

Just click on the icon found at the bottom right of each page to open the chatbot window.

To get started, simply ask a question and hit enter or click on the blue arrow button and it will respond promptly with an answer. No SIE-related question or request for help is off-limits!

Some common questions include the following:

Get instant feedback for both correct and incorrect answer choices, “Why is Choice B correct?”
Quickly find a definition or explanation to, “Wait, what’s the difference between Choice A and B?”
Deep dive into a content topic that you need to brush up on:. “What else do I need to know about this topic for SIE?”

Click on the icon again to close the chatbot window.

Read about each subject area's PassProtection™ policy below.

Insurance and Securities Licensing After taking our Live Online Class, Kaplan is confident you will pass your Securities or Insurance Licensing Exam. However, if you were unsuccessful in passing your exam or simply wish to take the class again, please get in touch with our Student Support team at 800.824.8742. You may retake the same class within your access period, subject to the conditions described herein.

All enrollments under the PassProtection™ program are subject to space availability in the requested class. Web-based courses or classes may be substituted for live classes at our discretion. PassProtection™ enrollments are limited to your product’s access period. If you want to extend your access period for additional study time, fees may apply, and a new PassProtection™ Retake term will begin.

For more information, please call Student Support at 800.824.8742.

CFP® Certification You are eligible for PassProtection™ if you purchase a Live Review Study Solution. If you do not pass the CFP® exam after purchasing a Live Review Study Solution, you will receive a free subsequent Live Review Study Solution within a one-year window of time (three exam cycles).

To be eligible, you must submit your Official Score Report to fpexamresults@kaplan.com within three weeks of receiving it from CFP Board. All exam results will remain confidential.

Insurance Continuing Education Insurance Continuing Education does not offer PassProtection™. If you take the course, you can take the final exam as many times as you wish until you attain the score you need.

If you're currently enrolled in one of our courses and have questions related to:

Locating/tracking materials, rescheduling a class, or filing of CE credits, please contact our Student Support team: 800.824.8742 or contactus@kaplan.com.
Accessing or viewing your courses or assistance with online education, our Technical Support team can help you: 800.824.8742, then choose option #2. Please visit the Technical Support page for current tech support hours.