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Kaplan Financial Education Help Center

Get Help With Common Issues

Find answers to common questions and quick solutions for your most frequent technical concerns. If you can’t find what you’re looking for, our Customer Service team is ready to step in and help.

Explore Our Help Resources

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Get in Touch

Contact Us

Still need help? Connect with our Student Support team by phone, chat, or email for personalized assistance with your questions or concerns.

Contact Us

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Technical Help

Tech Support

Get help with login issues, course access, system errors, and other technical problems. Find step-by-step solutions or reach out for direct support when you need it.

Go to Tech Support

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Quick Answers

Frequently Asked Questions

Find answers to the most common questions about courses, enrollment, access, and policies—fast. A great place to start if you’re looking for quick clarification.

Go to FAQs

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Policies & Refunds

Return Policy

Review Kaplan Financial Education’s return and refund policies, including eligibility, timelines, and next steps if you need to request a return.

Go to Return Policy

Common Technical Solutions for Kaplan Financial Clients

How to Login:

Click here to Login, or in the top menu.
Enter your username and password.
Click the Login button.
If a security warning pops up, click Yes.
On the left hand side menu bar, click Online Access.
The first time you login you will see the Terms & Conditions.
Read the Terms & Conditions and click I Agree.
You should now be in the Online Access home.

Username/Password Recovery

Forgotten your username or password? You can have them reset and emailed to you by clicking here.

Before clicking 'Forgotten your username or password?', see the password rules below:

at least 8 characters
an uppercase letter
a lowercase letter
a number
punctuation

Changing Your Password

Login with the username and password supplied to you.
You will be brought to the products page.
Scroll down until you see Additional Info on the left hand side menu bar.
From the drop down select My Account.
You can now change your password and click Update

Kaplan Financial Education's System Requirements

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones.

When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
We recommend the use of Windows 7-10 or macOS 10.9 or later operating systems.
We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Internet Explorer 11 and Edge.
For business customers, please verify the browser choice and use with your manager or IT department.
We recommend online learners have at least a 2MB connection.

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Not Finding What You're Looking For?

Kaplan Financial Education Help Center

Explore Our Help Resources

Contact Us

Tech Support

Frequently Asked Questions

Return Policy

Common Technical Solutions for Kaplan Financial Clients

Password and Login Difficulties

System Requirements

Mac Support

Explore Customer Support Resources