Return Policy
College for Financial Planning®—a Kaplan Company Refund Policy
The College for Financial Planning®—a Kaplan Company has many programs and the refund policies vary by program. Please refer to the appropriate program section within the College Catalog for specific information.
Please note that the return policy for the College for Financial Planning®—a Kaplan Company is separate from the Kaplan Financial Education Return Policy below. Information outlined under Kaplan Financial Education Return Policy does not apply to students of the College for Financial Planning®.
If you have any additional questions or would like to work with our Student Services Department, just contact us.
Kaplan Financial Education Return Policy
All materials are shipped as promptly as possible based on product availability, usually within 1 business day after receipt of order and payment processing. Orders are shipped via UPS Standard Ground unless otherwise instructed. For an additional fee, we will ship materials by Next-Day or 2nd Day service. Next-Day and 2nd Day order requests must be received by 12:00 pm Eastern time to be delivered the following business day. Delivery dates are subject to UPS delivery schedules.
Purchases of online or downloadable products/services are final and non-refundable. Returns are subject to a $20 administrative fee.
Web-Based Courses and Classes Refunds
Web-based courses and classes are only eligible for a refund within 30 days of purchase, and only if the course or class has NOT been accessed. A $20 administrative fee will apply. Web-based courses and classes are not eligible for Reschedules, Transfers, or PassProtection™ Retakes, as archives are available.
Live Class Refunds
Live classes are eligible for a refund within 30 days of purchase, but no later than 7 days prior to the class start date with a $20 administrative/cancellation fee. If you choose to cancel your enrollment within 30 days of purchase, but within 7 days of the class start date, an administrative/cancellation fee of $100 or 50% of your original class cost, whichever is less, will apply.
In the unlikely event that we cancel a class, you will be notified in advance whenever possible, and you will be eligible for a full class enrollment refund only. All other incurred expenses such as travel, lodging, and test fees are non-refundable.
Defective materials may be exchanged for the same product within 30 days of delivery.
Requests to cancel orders that have been processed are subject to a $20 administrative fee. If the order has been shipped and is in transit with the courier service, a $20 administrative fee plus shipment costs will be charged against the refund amount. You must contact our Customer Service department via phone, fax or email, to obtain a Return Authorization (RA) number. The box the materials are returned in must be postmarked within 30 days of receipt of the order and you need to include the RA number with the returned items. Please return the materials, along with a copy of the original invoice and return authorization number to:
Kaplan Returns
Attn: Returns
677 Brighton Beach Road
Menasha, WI 54952
Refunds will be issued to the original payment method within 30-45 business days after the return is received and processed.
Additional Policies
Cancellation & Refund Policy for SYNCHRONOUS, LIVE ONLINE CLASSES
Cancellation Policy
Refund Policy
- Refund computations will be based on scheduled course time of class attendance through the last date of attendance. Leaves of absence, suspensions and school holidays will not be counted as part of the scheduled class attendance.
- The effective date of termination for refund purposes will be the earliest of the following:
- The last day of attendance, if the student is terminated by the school;
- The date of receipt of written notice from the student; or
- Ten school days following the last date of attendance.
- If tuition and fees are collected in advance of entrance, and if after expiration of the 72 hour cancellation privilege the student does not enter school, not more than $100 in any administrative fees charged shall be retained by the school for the entire residence program or synchronous distance education course.
- If a student enters a residence or synchronous distance education program and withdraws or is otherwise terminated after the cancellation period, the school or college may retain not more than $100 in any administrative fees charged for the entire program. The minimum refund of the remaining tuition and fees will be the pro rata portion of tuition, fees, and other charges that the number of hours remaining in the portion of the course or program for which the student has been charged after the effective date of termination bears to the total number of hours in the portion of the course or program for which the student has been charged, except that a student may not collect a refund if the student has completed 75 percent or more of the total number of hours in the portion of the program for which the student has been charged on the effective date of termination.
- Refunds for items of extra expense to the student, such as books, tools, or other supplies are to be handled separately from refund of tuition and other academic fees. The student will not be required to purchase instructional supplies, books
and tools until such time as these materials are required.
Once these materials are purchased, no refund will be made. For full refunds, the school can withhold costs for these types of items from the refund as long as they were necessary for the portion of the program attended and separately stated in the enrollment agreement. Any such items not required for the portion of the program attended must be included in the refund. - A student who withdraws for a reason unrelated to the student’s academic status after the 75 percent completion mark and requests a grade at the time of withdrawal shall be given a grade of “incomplete” and permitted to re-enroll in the course or program during the 12-month period following the date the student withdrew without payment of additional tuition for that portion of the course or program.
- A full refund of all tuition and fees is due and refundable in each of the following cases:
- An enrollee is not accepted by the school;
- If the course of instruction is discontinued by the school and this prevents the student from completing the course; or
- If the student's enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or representations by the owner or representatives of the school.
Refund Policy For Students Called To Active Military Service
- A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each
program in which the student is enrolled:
- If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;
- A grade of incomplete with the designation "withdrawn-military" for the courses in the program, other than courses for which the student has previously received a grade on the student's transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or
- The assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:
- satisfactorily completed at least 90 percent of the required coursework for the program; and
- demonstrated sufficient mastery of the program material to receive credit for completing the program.
- The payment of refunds will be totally completed such that the refund instrument has been negotiated or credited into the proper account(s), within 60 days after the effective date of termination.
Cancellation & Refund Policy for ASYNCHRONOUS DISTANCE EDUCATION COURSES
Cancellation Policy
Refund Policy
- Refund computations will be based on the number of lessons in the program
- The effective date of termination for refund purposes will be the earliest of the following:
- the date of notification to the student if the student is terminated;
- the date of receipt of written notice from the student; or
- the end of the third calendar month following the month in which the student’s last lesson assignment was received unless notification has been received from the student that he wishes to remain enrolled
- If tuition and fees are collected before any lessons have been completed, and if, after expiration of the 72-hour cancellation privilege, the student fails to begin the program, not more than $50 shall be retained by the school.
- If the student who enters an asynchronous distance education course terminates or withdraws after the expiration of the 72-hour cancellation privilege, the school may retain $50 of the tuition and fees and the minimum refund policy must provide that the student will be refunded the pro rata portion of the remaining tuition, fees, and other charges that the number of lessons completed and serviced by the school or college bears to the total number of lessons in the program.
- A full refund of all tuition and fees is due in each of the following cases:
- an enrollee is not accepted by the school
- if the program of instruction is discontinued by the school and this prevents the student from completing the program; or
- if the student’s enrollment was procured as a result of any misrepresentation in advertising, promotional materials of the school, or misrepresentations by the owner or representatives of the school.
Refund Policy For Students Called To Active Military Service
- A student of the school or college who withdraws from the school or college as a result of the student being called to active duty in a military service of the United States or the Texas National Guard may elect one of the following options for each
program in which the student is enrolled:
- if tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other charges owed by the student for the portion of the program the student does not complete following withdrawal;
- a grade of incomplete with the designation "withdrawn-military" for the courses in the program, other than courses for which the student has previously received a grade on the student's transcript, and the right to re-enroll in the program, or a substantially equivalent program if that program is no longer available, not later than the first anniversary of the date the student is discharged from active military duty without payment of additional tuition, fees, or other charges for the program other than any previously unpaid balance of the original tuition, fees, and charges for books for the program; or
- the assignment of an appropriate final grade or credit for the courses in the program, but only if the instructor or instructors of the program determine that the student has:
- satisfactorily completed at least 90 percent of the required coursework for the program; and
- demonstrated sufficient mastery of the program material to receive credit for completing the program.
- Refunds will be totally consummated within 60 days after the effective date of termination.
Certain states have unique refund policies as they pertain to insurance prelicensing. Follow the links below to view these state-specific refund policies:
Discount or pricing adjustment requests will be accepted within 30 days of the date your order was processed for fulfillment. We are unable to honor discounts or issue refunds for orders processed beyond that timeframe. Discounted pricing cannot be combined with any other offers, coupons, discounts, or promotions. We reserve the right to correct any incorrect pricing / charges that may have occurred.
Cancellation & Refund Policy
- Within five days after initial payment a student notifies provider of his or her intention to terminate the enrollment; or
- Self-directed programs commence on the date of enrollment, so refund requests made more than five days after date of enrollment are subject to the policy below.
For cancellation requests and terminations made more than five days after initial enrollment or after program has commenced, Kaplan will retain a cancellation charge of $20.00 of the tuition for all courses and then pay a refund based on the following policies. Note that this cancellation charge does not apply to the full refund conditions described above. The refund percentages described here shall be applied to full tuition paid by the student after deducting the cancellation charge. Refunds will be calculated as follows:
Refund Table
| Proportion of Course Completed | Pro-rated Refund | |
|---|---|---|
| Up to 50% | Up to 50% less cancellation charge | |
| 51% or more | No refund |
Completion percentages will be determined by the number of lesson quizzes that should have been completed beginning on the date of initial payment, according to the satisfactory standards progress described above.
Postponement of a starting date, whether at the request of the school or the student, requires a verbal or written agreement signed by the student and the school. The agreement must set forth: (a) whether the postponement is for the convenience of the school or the student, and (b) a deadline for the new start date, beyond which the start date will not be postponed. If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the school’s refund policy.
Kaplan Professional Education is confident that you will pass your Securities or Insurance Licensing Exam after taking our Live Class. However, in the event that you were unsuccessful in passing your exam, or simply wish to take the class again, please contact our Student Support team at 800.824.8742. You may retake the same class, subject to the conditions described herein, within your access period.
All enrollments under the PassProtection™ program are subject to space availability in the requested class. Web-based courses or classes may be substituted for live classes at our discretion. PassProtection™ enrollments require current online access. If you want to go to a class outside of your online access period, you can purchase an extension to cover that date. Extension purchases must be made within a year of the original class purchase date. If you are no longer eligible for extensions, you will need to re-purchase the materials and/or class and a new PassProtection™. To avoid a $20 admin fee, it is advised that all rescheduling be done 8 days before the scheduled class start date.
For more information, please call Customer Service at 800.824.8742.
Reschedules / Transfers
If you need to reschedule (change the date) or transfer (change the location of) your public Live Class, please contact our Student Support team at 800.824.8742. A class may be rescheduled/transferred during your product’s access period at no charge, provided the request is made eight (8) days prior to your class start date. If your request is within 7 days of your class start date, or after the class has started, you may be subject to a $20 administrative fee.
All reschedule/transfer requests are subject to space availability in the requested class dates. The rescheduled/transferred class must be of the same title as the prior enrollment. If you would like to reschedule/transfer to a class of a different title, a return will be processed and you will be enrolled in the new class, provided your request is received within 30 days of original purchase, subject to fees stated herein.
*All program policies are subject to the rules and/or requirements established by individual states. For more information about refund policies in specific states, please see the "State Policies" section below.
All program policies are subject to the rules and/or requirements established by individual states. For more information about refund policies in specific states, please see the state policies listed below.
Colorado Division of Private Occupational Schools
Refunds will be provided within 30 days of termination date provided the following conditions are satisfied. Termination date is the date the school receives written or verbal notice of a student’s intention to terminate or cancel his/her enrollment, or the date on which the student violates the published attendance policy.
For all courses and programs, Kaplan will pay a full refund of all tuition and fees paid by a prospective student if: (1) a prospective student is not accepted by Kaplan; (2) for classroom courses and programs, within three days after initial payment a student notifies Kaplan of his or her intention to terminate the enrollment, provided that training has not started; (3) for correspondence courses and programs, within three days after initial payment a student notifies Kaplan of his or her intention to terminate the enrollment; or (4) Kaplan discontinues a course during the period of time within which a student could reasonably have completed the course as defined in the Standard of Progress above. Refunds called for by provision (4) shall not apply in the event that the school ceases operation.
For classroom courses and programs, Kaplan will pay a full refund of tuition and fees paid less a cancellation charge (not to exceed $150) of 20% of the tuition for the course(s) the student is terminating when terminated more than 3 days after the date of enrollment but before training has started. "Training" for correspondence courses and programs commences on the date of enrollment, so refund requests made more than 3 days after date of enrollment for correspondence courses are subject to the policy below.
For refund requests and terminations made more than 3 days after initial enrollment or after training has commenced, Kaplan will retain a cancellation charge of 20% of the tuition (but not to exceed $150.00) for all courses and then pay a refund based on the following policies. Note that this cancellation charge does not apply to the full refund conditions described above, or to refunds under the Veterans Refund Policy set forth separately below. The refund percentages described here shall be applied to full tuition and fees actually paid by the student after deducting the cancellation charge, and not to books. If a student discontinues training or is terminated by Kaplan, the following refund will be made to the student within 30 days of official determination of the termination date (the date on which Kaplan receives written or verbal notice of a student’s intention to discontinue training, or the date on which the student violates the published attendance policy). Refunds will be calculated as follows:
| When a student terminates their training: | Refund the student is entitled to: |
|---|---|
| Within first 10% of program | 90% refund less cancellation charge |
| After 10% but within 25% of program | 75% refund less cancellation charge |
| After 25% but within 50% of program | 50% refund less cancellation charge |
| After 50% but within 75% of program | 25% refund less cancellation charge |
| After 75% completed (no cancellation charge is applicable if paid in full) | No refund |
Completion percentages will be determined by the number of classroom sessions attended, the number of correspondence lesson quizzes returned (if applicable), or the number of correspondence lessons that should have been completed beginning on the date of initial payment, according to the "lessons per week" standard shown for the satisfactory standards progress described above.
For continuing education courses, after three days from enrollment students will not receive a refund but students will be given credit toward another course of the student’s choosing. Credit can be used for up to one year from the date of enrollment. Books and materials provided for all courses and programs must be returned to Kaplan before any refund can be issued and are not separately refundable. However, if a student cancels and fails to return the course materials, the cost of these materials will be deducted from the total refund given to the student. The charge for books and materials will be based on the tuition fee charged for the equivalent self-study (correspondence) material. No refund is made for shipping or tax charges. Any materials which cannot be re-used will not be refunded. Retail books purchased from our bookstore that have not been opened or used may be returned for a full refund for up to 30 days from the date of purchase.
Postponement of a starting date, whether at the request of the school or the student, requires a written agreement signed by the student and the school. The agreement must set forth: (a) Whether the postponement is for the convenience of the school or the student, and (b) A deadline for the new start date, beyond which the start date will not be postponed. If the course is not commenced, or the student fails to attend by the new start date set forth in the agreement, the student will be entitled to an appropriate refund of prepaid tuition and fees within 30 days of the deadline of the new start date set forth in the agreement, determined in accordance with the school’s refund policy and all applicable laws and rules concerning the Private Occupational Education Act of 1981. Kaplan policies for granting credit for previous training, if applicable, shall not affect this refund policy. Any student who has a comment or complaint regarding Kaplan is invited to write or call the school director personally at our Denver location. Kaplan is Approved and Regulated by the Colorado Department of Higher Education, Private Occupational School Board (DPOS). Complaints or claims pursuant to Section 12-59-118, C.R.S. or Section 12-59-115(6)(a), C.R.S., may be filed in writing or online with DPOS within two years after the student discontinues training with Kaplan or at any time prior to the commencement of training. Other complaints may be filed in writing or online with DPOS within two years of the date the alleged injury and its cause were known or should have been known. All complaints must be in writing or filed online. No action regarding third party complaints is required, except as required by Section 12-59-115(6) (a), C.R.S. The Division of Private Occupational Schools is located at 1560 Broadway, Suite 1600, Denver, CO 80202. Their phone number is 303-866-2723 and their website is http://highered.colorado.gov/dpos. Each of the policies and programs above are described in our College Bulletin, which is provided to students upon enrollment.
Kaplan, Inc. is the largest subsidiary of Graham Holdings Company, a diversified education and media company whose principal operations include educational services, television broadcasting, cable television systems, and online, print, and local TV news (NYSE: GHC).
Online access to study materials for Insurance and Securities licensing courses and QBank software shall be granted for a period of 90 days and 150 days respectively from the date of purchase. Total Access CE shall be granted for a period of 365 days from the date of purchase. Course titles are subject to change without notice.
By visiting the Kaplan Financial Education site or submitting your personal information to us, you accept the terms described in the Privacy Policy. From time to time we may modify these rules. We will notify you of any significant change by posting a notice on our home page and information collection forms. Your continued use of the Kaplan Financial Education site after any modification indicates your agreement to the new terms.
Terms and Conditions are subject to change without notice. Please review periodically at www.kaplanfinancial.com/help/terms-conditions.
For more information regarding administrative policies such as our complaint policy, please contact our offices at 800.824.8742 or 608.779.8301 (International).
