Technical Support

Kaplan Financial Education Tech Support

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Tech Support Contact Info

Technical Support Hours:

Monday - Friday: 9:00 am - 6:00 pm ET

Phone:

U.S.: 800-824-8742

After-hours support is available by submitting a Tech Support Contact Request. Requests will be responded to within 24 hours.

Common Technical Solutions for Kaplan Financial Clients

How to Login:

Click here to Login, or in the top menu.
Enter your username and password.
Click the Login button.
If a security warning pops up, click Yes.
On the left hand side menu bar, click Online Access.
The first time you login you will see the Terms & Conditions.
Read the Terms & Conditions and click I Agree.
You should now be in the Online Access home.

Username/Password Recovery

Forgotten your username or password? You can have them reset and emailed to you by clicking here.

Before clicking 'Forgotten your username or password?', see the password rules below:

at least 8 characters
an uppercase letter
a lowercase letter
a number
punctuation

Changing Your Password

Login with the username and password supplied to you.
You will be brought to the products page.
Scroll down until you see Additional Info on the left hand side menu bar.
From the drop down select My Account.
You can now change your password and click Update

Kaplan Financial Education's System Requirements

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all features are compatible with all tablets and phones.

When working on regulated course material, we recommend using a Windows- or Mac-based desktop or laptop computer.
We recommend the use of Windows 7-10 or macOS 10.9 or later operating systems.
We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Internet Explorer 11 and Edge.
For business customers, please verify the browser choice and use with your manager or IT department.
We recommend online learners have at least a 2MB connection.

Technical Requirement FAQs

Kaplan makes every attempt to make our websites and products mobile- and tablet-friendly. However, not all state-required/regulated products allow for mobile tablets and phones to be used.

When working on the state-required/regulated course material, you are required to use a Windows- or Mac-based desktop or laptop computer.
We recommend the use of Windows 10 or 11.
We recommend the use of current Chrome, Firefox, or Safari browsers. We also support Edge.
For business customers, please verify the browser choice and use with your manager or IT department.
We recommend online learners have the latest version of Flash (until Aug 1st, 2018) when it will no longer be needed.
We recommend online learners have at least a 3MB connection.

You may encounter audio/video issues, or perhaps an inability to connect to the webpage. Please try the following solutions:

Use one of the other recommended browsers.
Clear your browser’s cache and cookies:
If possible, use a wired Internet connection.
Try another network connection, such as your phone’s cellular network.
Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enabled.

Course Access FAQs

You may encounter audio/video issues, or perhaps an inability to connect to the webpage. Please try the following solutions:

Use one of the other recommended browsers.
Clear your browser’s cache and cookies:
If possible, use a wired Internet connection.
Try another network connection, such as your phone’s cellular network.
Ensure you’re not using a VPN, proxy server, or network with restrictive firewalls (like a work network). Some public networks found in libraries or airports may also be overly restrictive.
Visit the page in an incognito (Chrome) or private browsing (Firefox) window and be sure you don’t have any browser extensions enabled.

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Technical Support

Kaplan Financial Education Tech Support

Tech Support Contact Info

Common Technical Solutions for Kaplan Financial Clients

Password and Login Difficulties

System Requirements

Mac Support

Technical Requirement FAQs

What are the technical requirements for Kaplan's Live Online Courses?

What are Kaplan's system requirements?

I’m getting an “Unsupported Browser” message on my mobile device.

My connection isn’t stable, even with a recommended browser. What now?

Why doesn’t the screen share feature work?

Is your browser WebRTC ready?

How do I contact Kaplan Tech Support?

Course Access FAQs

Can I test my connection prior to the event?

I got disconnected from my event! What do I do?

I’m getting an “Unsupported Browser” message on my mobile device.

My connection isn’t stable, even with a recommended browser. What now?

What are the system requirements for Kaplan's online courses?

Which browser should I use to access my course?

Why can’t anyone see/hear me?

Why doesn’t the screen share feature work?