Insurance CE FAQs

Insurance CE Frequently Asked Questions

Find answers to all of your questions about Kaplan's Insurance CE program. If you have any additional questions or would like to work with our team just contact us.

Insurance CE FAQ

Kaplan Financial Education offers a world-class library of online, self-study CE courses to satisfy your state CE requirements. Total Access CE gives you 365 days of unlimited access to our extensive library of CE courses covering current issues and fundamental topics. This innovative education approach is delivered in a concise, user-friendly platform, including an interactive tracking system and CE submission to your state. Total Access is available for:

All Lines
Property & Casualty
Life & Health
Adjuster

Some states require that an agent's license number, complete social security number, or the last four digits of your social security number appear on the certificate of completion. Rest assured that we take our Privacy Policy very seriously and would only request this personally identifying information if absolutely necessary. Due to our policies of confidentiality, if you are in a state that requires your full social security number to be printed on your certificate, your certificate will not be available for online viewing.

Kaplan Financial Education FAQ

If you're currently enrolled in one of our courses and have questions related to:

Locating/tracking materials, rescheduling a class, or filing of CE credits, please contact our Student Support team: 800.824.8742 or contactus@kaplan.com.
Accessing or viewing your courses or assistance with online education, our Technical Support team can help you: 800.824.8742, then choose option #2. Please visit the Technical Support page for current tech support hours.

Read about each subject area's PassProtection™ policy below.

Insurance and Securities Licensing

After taking our Live Online Class, Kaplan is confident you will pass your Securities or Insurance Licensing Exam. However, if you were unsuccessful in passing your exam or simply wish to take the class again, please get in touch with our Student Support team at 800.824.8742. You may retake the same class within your access period, subject to the conditions described herein.

All enrollments under the PassProtection™ program are subject to space availability in the requested class. Web-based courses or classes may be substituted for live classes at our discretion. PassProtection™ enrollments are limited to your product’s access period. If you want to extend your access period for additional study time, fees may apply, and a new PassProtection™ Retake term will begin.

For more information, please call Student Support at 800.824.8742.

CFP® Certification

You are eligible for PassProtection™ if you purchase a Live Review Study Solution. If you do not pass the CFP® exam after purchasing a Live Review Study Solution, you will receive a free subsequent Live Review Study Solution within a one-year window of time (three exam cycles).

To be eligible, you must submit your Official Score Report to fpexamresults@kaplan.com within three weeks of receiving it from CFP Board. All exam results will remain confidential.

Insurance Continuing Education

Insurance Continuing Education does not offer PassProtection™. If you take the course, you can take the final exam as many times as you wish until you attain the score you need.